Payments & Payouts

Understand fees, receive payouts, and handle refunds.

How payouts work
Understand how ticket revenue reaches your bank account.
Organizers
When will I receive my payout?
Understanding payout timing and schedules.
Organizers
How to request a refund
TicketSmart's refund policy and how to request one.
Attendees
How organizer refund fees work
Organizer-friendly refund policy: what TicketSmart waives, what Stripe can still cost, and when a billing card is required.
Organizers
Refund policy overview
How TicketSmart handles refunds and what to expect.
Supported currencies
Which currencies TicketSmart supports for ticket sales.
Organizers

Can't find what you're looking for? Contact Support