Refund policy overview

TicketSmart acts as the payment processor on behalf of event organizers. Each organizer sets their own refund policy for their events.

• The organizer's refund policy is shown on the event page before purchase
• Some events have no refunds; others allow full or partial refunds up to a certain date
• Refunds for cancelled events are handled on a case-by-case basis — contact the organizer first
• On organizer-triggered Stripe refunds, TicketSmart waives its own fee while Stripe handling can still affect the buyer's final refund amount