When will I receive my payout?

Understanding payout timing and schedules.

Payout timing is controlled by Stripe, not TicketSmart. By default, Stripe holds funds for 2 business days after a successful charge before initiating a bank transfer.

  • Standard payout schedule: 2 business days after charge
  • New Stripe accounts may have a longer initial hold period (7–14 days)
  • Bank transfers typically take 1–2 additional business days to appear

Still need help?

Contact our support team — we typically respond within 1 business day.