Pricing
Transparent pricing with organizer-friendly refunds
TicketSmart keeps pricing simple: free events stay free, paid events show the platform fee separately, payment processing is broken out clearly, and organizer-triggered Stripe refunds waive TicketSmart's own platform fee for the refunded scope.
No fees for free events. Unlimited tickets, unlimited events.
CA$0.00
Buy credits in advance and save. 1 credit = 1 ticket at any price.
from
CA$0.16
Calculate your priceNo commitment. A small fee is added to each ticket at checkout.
2%
min CA$0.55 per ticket + processing
What the buyer sees
Paid checkouts show the ticket subtotal, the TicketSmart platform fee, the payment processing estimate, and any tax or organizer-added fee configured for the event.
What the organizer keeps
Organizers keep the ticket revenue. TicketSmart retains the platform fee on paid sales and shows payment processing separately, so face-value ticket math stays clear. On organizer-triggered Stripe refunds, TicketSmart waives its platform-fee share for refunded scope.
What changes with credits
Credits only reduce the TicketSmart platform-fee slice. They do not replace payment processor fees, tax, or any organizer-added fee that the event is charging.
TicketSmart fee
2%
Minimum CA$0.55 per ticket · waived on organizer-triggered Stripe refunds
Processing estimate
2.9% + CA$0.30 (CAD)
Shown separately on paid orders. Actual processor fees vary by card region and payment method.
Free events
No fee
No live ticketing fee for free tickets
Credits
From CA$0.16
Optional prepay discount on platform fees
Calculator
Preview the buyer total before you publish
Uses TicketSmart's active pricing config and the same fee model as the public checkout.
Clear math for percentage-based checkout fees
Buyers pay a TicketSmart platform fee of 2% with a CA$0.55 minimum per ticket. Card processing is estimated separately and grossed up into the checkout total.
Processing estimate: 2.9% + CA$0.30 per order for CAD checkouts. The preview absorbs that estimate into the buyer total.
Buyer total per order
CA$50.88
Ticket subtotal CA$48.00 + buyer-facing fees CA$2.88
Organizer net per order
CA$48.00
Buyer-paid platform and processing fees preserve the ticket revenue for the organizer.
Platform fee
CA$1.10
2% of ticket subtotal with a CA$0.55 minimum per ticket.
Processing estimate
CA$1.78
Based on 2.9% + CA$0.30 charged per order for CAD checkouts.
Prepay
Credits lower your platform cost at volume
Prepaying credits reduces the TicketSmart platform-fee portion on paid tickets. If you don't need that yet, skip credits and run with standard pricing.
Direct credit purchase
1 credit = 1 ticket sold
Each credit covers the platform fee for one ticket. Buy in bulk to pay less per credit — down to CA$0.16 per ticket at the best rate.
Selected credits
500
Price per credit
CA$0.38
500-999 credits
Reach CA$0.16/credit at 30,000
Purchase total
CA$190.00
Adds CA$275.00 of prepaid TicketSmart fee balance
Savings vs standard platform fee
CA$85.00
Based on CA$0.55 of prepaid fee balance per credit
How we compare
Lower fees than every major competitor
Total cost per ticket including payment processing. All platforms compared on the same basis.
All-in cost per ticket
No public benchmark fee dataset is currently available for CAD.
TicketSmart does not charge extra for seated events
Competitor fees shown are from public pricing pages as of the date indicated. Actual fees may vary by plan, region, or negotiated contract. Verify at each platform's official pricing page.
Annual savings
See how much you save
Annual savings by ticket volume, compared to the next-cheapest competitor at bulk rates.
Frequently Asked Questions
Who pays the fee — me or the buyer?
By default, buyers pay the 2% platform fee on top of your ticket price — so you keep 100% of face value. You can switch to absorb mode per event if you'd rather include the fee in your price.
Are free events really free?
Yes. Free events have no platform fee and no processing fee. You can create unlimited free events at no cost. Free ticket types on any event have no platform fee. The fee applies only to paid ticket types on the same event.
How do payouts work?
Funds go directly to your Stripe account via Stripe Connect. Stripe pays out on a rolling basis — typically next business day. TicketSmart never holds your money.
What happens if I need to refund a ticket?
When you trigger a refund through TicketSmart, we waive our platform fee for the refunded amount. Stripe's processing fee policy applies separately.
What currencies do you support?
USD, EUR, GBP, CAD, SEK, DKK, NOK, CZK, PLN, and RSD. Each currency has its own per-ticket minimum fee floor.
Do I need a Stripe account?
Yes, for paid events. You can connect a Stripe account in about 5 minutes during event setup. Free events don't require Stripe.